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Shape the Future of Spatial Intelligence

Join a team that believes in doing excellent work, staying humble, and moving fast, all while supporting the people and companies that map, measure, and build the world. 

Push the boundaries of geospatial technology. Vertical Aspect is transforming how organizations understand and navigate the world through advanced mapping, remote sensing, and precision data solutions.  This is an opportunity to be an early team member at a fast-growing geospatial technology company shaping the future of geospatial technologies. You’ll work alongside industry leaders, help define our customer experience strategy, and play a direct role in helping our customers succeed. 

Open Positions

  • We are seeking a Senior Support Specialist to serve as a front-line expert and trusted advisor to our customers. This role blends technical mastery, teaching ability, and customer empathy to deliver exceptional support across a range of industry-leading geospatial tools. 

    As a Senior Support Specialist, you’ll be responsible for supporting, training, and educating customers using Terrasolid and complementary tools such as AISPECO, Inspired Flight, DJI, Riegl, Teledyne, Phoenix, Agisoft, Virtual Surveyor, and Pix4D. You’ll troubleshoot issues, design and deliver custom training sessions, and contribute to the creation of high-quality educational materials. 

    This is a hands-on, customer-facing role where technical expertise meets effective communication skills, ideal for someone who loves helping others maximize the benefits of advanced geospatial technology. 

    Key Responsibilities 

    Customer Support & Troubleshooting 
    • Serve as the primary point of contact for customer inquiries related to Terrasolid and partner solutions.
    • Diagnose, resolve, and document technical issues promptly and clearly. 
    • Manage and prioritize support tickets while maintaining a high level of customer satisfaction. 

    Training & Education 
    • Design and deliver customer trainings, both virtual and in-person, covering end-to-end LiDAR and photogrammetry workflows. 
    • Develop structured curricula, workshop materials, and workflow documentation. 
    • Host webinars, tutorials, and technical sessions showcasing new product features and best practices. 

    Workflow Development & Optimization 
    • Build and maintain standardized workflows to support common geospatial use cases. 
    • Collaborate with internal teams to streamline onboarding and support processes. 
    • Identify opportunities to automate or simplify recurring customer challenges. 

    Thought Leadership & Outreach 
    • Represent Vertical Aspect at conferences, trade shows, and customer demos as a subject-matter expert. 
    • Contribute to knowledge-base articles, case studies, and marketing content that advance customer education. 


    What Success Looks Like 

    Within 90 Days:

    • Master Vertical Aspect’s support systems (HubSpot-based), and communication style. 
    • Resolve 90% of assigned Tier 1 Terrasolid tickets independently. 
    • Deliver 5 customer-facing training sessions and 1 webinar. 


    Within 6 Months:     

    • Consistently manage end-to-end support for assigned customers. 
    • Build at least 4 reusable workflow guides and 4 knowledge base articles. 


    Within 12 Months:     

    • Serve as a trusted technical advisor for key accounts. 
    • Present at 2 industry conferences and lead a major customer workshop. 

    Minimum Requirements 

    • 5+ years of hands-on experience with the Terrasolid Suite (TerraScan, TerraMatch, TerraModeler, TerraPhoto, etc.). 
    • Deep understanding of end-to-end LiDAR workflows; from flight planning and acquisition through preprocessing, calibration, and deliverable generation. 
    • Proven customer support or technical training experience in geospatial, surveying, or remote sensing fields. 
    • Exceptional written and verbal communication skills with the ability to translate complex topics into clear, actionable guidance. 
    • Ability to travel up to 50% for customer engagements, trainings, and conferences. 
    • Legally authorized to work in the United States. 

    Preferred Qualifications  

    • FAA Part 107 Remote Pilot Certificate 
    • Professional certifications (ASPRS, SIT, GISP, or PLS) 
    • Experience developing and delivering training programs for technical audiences. 
    • Familiarity with Agisoft, Riegl, Phoenix Lidar Systems, Teledyne, Virtual Surveyor, Pix4D, or other industry-leading geospatial hardware and software. 
    • Passport for potential international travel. 
    • Experience working in or supporting startup or high-growth environments. 


    Compensation & Benefits     

    • Competitive salary based on experience 
    • Health insurance coverage 
    • 401(k) with company contribution 
    • Paid holidays and two weeks of PTO (increasing with tenure) 
    • Professional training and continuing education support 
    • Conference travel opportunities 
    • Remote work flexibility with company-provided tools and equipment 

    Apply Here

     

  • We are seeking a Junior Support Specialist who is eager to grow into a highly skilled technical support and training professional. This role is designed for individuals with a geospatial background (academic or professional) who are motivated to build expertise in LiDAR, photogrammetry, and the Terrasolid software ecosystem. 

    As a Junior Support Specialist, you will begin by supporting senior staff, assisting with customer inquiries, shadowing trainings, and developing a strong foundation in Terrasolid tools and geospatial workflows. Over time and with guided mentorship, you will learn to deliver trainings, troubleshoot customer issues independently, and contribute meaningfully to our customer education initiatives. 

    This is an excellent opportunity for someone early in their geospatial career who wants to deepen their technical skills and engage directly with real-world applications across surveying, mapping, utilities, and infrastructure.  

    Key Responsibilities 

    Customer Support & Troubleshooting 
    • Assist senior team members with incoming support inquiries related to Terrasolid and complementary geospatial tools. 
    • Learn to diagnose and resolve Tier 1 technical issues, documenting steps clearly and thoroughly. 
    • Join customer calls as an observer and notetaker while developing confidence in customer-facing communication. 
    • Gradually take ownership of basic support tickets as skills progress. 

    Training & Education     
    • Shadow senior staff during virtual and in-person customer trainings. 
    • Learn how to structure and deliver technical instruction effectively. 
    • Assist in preparing training materials, documentation, and workflow references. 
    • Progress toward independently delivering portions of customer trainings under supervision. 

    Workflow Support & Process Development     
    • Support the creation and maintenance of internal workflows, guides, and checklists. 
    • Help identify common customer questions and assist in documenting repeatable solutions. 
    • Contribute ideas to improve onboarding, support efficiency, and internal processes as your knowledge grows. 

    Team Collaboration & Growth     
    • Work closely with senior specialists to deepen your mastery of Terrasolid and related tools. 
    • Participate in internal training programs designed to accelerate your technical development. 
    • Support Vertical Aspect’s presence at events, trainings, or demos as needed. 

    What Success Looks Like 

    Within 90 Days 

    • Learn Vertical Aspect’s support systems (HubSpot-based) and communication standards. 
    • Shadow multiple customer training sessions and support calls. 
    • Independently resolve general Tier 1 support tickets with supervision available. 


    Within 6 Months 

    • Manage a steady volume of Tier 1 issues confidently. 
    • Assist senior staff in developing workflow guides, instructional materials, or knowledge base articles. 
    • Support portions of customer trainings under guidance. 


    Within 12 Months 

    • Serve as a reliable contributor on customer engagements. 
    • Demonstrate readiness to take on increasingly advanced support and training responsibilities. 
    • Be recognized as a developing subject-matter resource with strong growth potential.  


    Minimum Requirements     

    • Bachelor's degree or work experience in geospatial science, remote sensing, surveying, geomatics, or a closely related discipline. 
    • Experience with point clouds, LiDAR, photogrammetry, or GIS workflows. 
    • Strong troubleshooting abilities, deductive reasoning skills, and technical problem-solving aptitude. 
    • Eagerness to learn complex geospatial workflows and new tools rapidly. 
    • Positive attitude with the ability to communicate clearly in both written and verbal formats. 
    • Ability to travel up to 30% for trainings, customer visits, and conferences. 
    • Legally authorized to work in the United States. 


    Preferred Qualifications     

    • Familiarity with the Terrasolid Suite, Agisoft, Riegl, Phoenix Lidar Systems, Teledyne, Virtual Surveyor, Pix4D, or other industry-leading geospatial hardware and software. 
    • FAA Part 107 Remote Pilot Certificate. 
    • Familiarity with technical customer support environments. 


    Compensation & Benefits     

    • Competitive salary based on experience 
    • Health insurance coverage 
    • 401(k) with company contribution 
    • Paid holidays and two weeks of PTO (increasing with tenure) 
    • Professional training and continuing education support 
    • Conference travel opportunities 
    • Remote work flexibility with company-provided tools and equipment 

    Apply Here

Culture & Values 

At Vertical Aspect, our culture is built on trust, growth, and shared purpose. We value people who care deeply about their craft and our customers’ success. 

  • Customer success above all else. We win when our customers win. 
  • Nimble and fast-moving. We act with urgency and adaptability in a rapidly evolving market. 
  • Collaborative mindset. We believe good ideas can come from anywhere.
  • Growth orientation. We grow as a company by growing as individuals, personally and professionally. 
 
Our Commitment to Diversity & Inclusion

Vertical Aspect is an Equal Opportunity Employer committed to building a diverse and inclusive workforce. We believe that diverse perspectives drive innovation and strengthen our ability to deliver exceptional geospatial solutions to our clients. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity, gender expression, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local law. This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, and professional development.